Faulty Products
If you believe that the product is faulty, contact us through the contact form on this website. We will do our best to avoid having you post the item back to us, and may ask you to email us a photograph instead.
Please note that return postage is the responsibility of the customer, and that it may take us up to 10 business days to process a refund or replacement for faulty items. We will do our best to make this process as fast as possible, but we do need to speak to our suppliers, and occasionally, to allow them time to send us parts or a replacement.
If your request is urgent, please let us know this as soon as possible.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Store Credit
You may like to receive a gift voucher to spend in our store at a later date. We will issue this by email when we receive your goods in original condition. There is no charge for this service, and your gift voucher is valid for 12 months.
How to Return an Item
After purchasing, you can return an item. Go to 'My Account', then choose the 'Completed Orders' option.
On this page, you will see a button that says 'Return Item(s)'.
Click this button.
Please complete and submit the Return Request.
We'll send you an email immediately, confirming that we have received your return request.
You will then need to return the product to us. When we receive them back, we will notify you by email.
If the item is faulty, we can replace or refund for you, or repair it if possible. If you choose a refund, we can only refund to you in the same way that you paid us.
If the item is not faulty, but you have simply changed your mind, we will issue you with a store credit. Store credits appear on your account the next time you order, and will be deducted from your order total.
You can log into your account at any time to see the status of the return.